The Canadian Forces Housing Agency (CFHA) recently reached a significant milestone in modernizing its operations by launching the Occupant Portal on Canada.ca. This new webpage brings all of the agency’s occupant services together in one location, improving efficiency and streamlining housing services for Canadian Armed Forces (CAF) members and their families.
The portal is a one-stop-shop for Residential Housing Units occupants, helping them find the information and services they need more easily. From applying for military housing to submitting maintenance requests, the new layout and content are tailored to support occupants at every stage of their housing journey.
“We’ve listened to our occupants and recognized the shift in how they want to access housing services,” says Stephen Jubinville, customer service program manager at CFHA. “While website usage has declined over time, occupants identified a strong interest in a dedicated online portal. More than half of our occupants are eager to manage their housing needs digitally, from updating contact details to submitting service requests. This valuable feedback is guiding our digital transformation.”
This new tool reflects the agency’s priorities and objectives, as outlined in the 2025 – 2030 CFHA Strategic Plan: Building Our Future, and displays its commitment to:
- elevate the customer experience by making housing services more accessible and responsive
- modernize its business through digital innovation and technology-driven service delivery
- meet the evolving needs of the CAF by ensuring digital tools are aligned with occupant expectations
“CFHA is proud to be part of this momentum, working toward a fully digitized service model by 2030. This is more than a technology upgrade, it’s a commitment to modern, more accessible and occupant-focused service delivery,” he added.
